Frequently Asked Questions
Everything you need to know about shopping with Engine Official
What is the typical shipping timeframe?
We process orders within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal.
Which payment methods do you accept?
Engine Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Engine Official apparel?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal garment labels.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.